Hope these help to answer some of your questions! If not, email us at: firstname.lastname@example.org
What is a Love Mich Coffee Cozy?
Glad you asked! ;) Our CEO and Founder, Michelle Provencher, first created the original iced coffee cozies in 2008 when she saw a need for something to stop her iced coffee from sweating all over her desk at her day job. With self-taught sewing skills and a stubborn ambition to create something perfect, she developed the Love Mich Coffee Cozy late one summer night in 2008. Over the last 10 years, the popularity of our cozies has spread like wild fire. Our cozies fit snugly around your iced cup from sweating and melting AND keep your hot cup from burning your hands! Perfect for any and all beverage drinkers! Our cozies are THE trendsetters in the beverage sleeve world and began the movement of #nomorenakedcups!
As we say here at Love Mich, "It's not just a coffee cozy, it's a LIFESTYLE."
The site shows everything is "sold out", how do I purchase?
Due to how quickly our items sell out, we only open the shop at specific predetermined times. We then close and everything appears as "sold out" until the next opening. We announce opening dates via social media! Make sure you are following!
Can I still order something if everything is sold out?
No, we are unable to take individual orders outside of a shop opening event.
How much are the coffee cozies?
$24 each plus shipping!
What are the different coffee cozy sizes?
The "Regular Iced" size fits: Dunkin Donuts ICED medium & large, Starbucks ICED Venti & Trenta.
The "Small Iced" size fits: Dunkin Donuts ICED Small & Starbucks ICED Grande as well as the Dunkin Donuts HOT medium.
The "Skinny Hot" size fits: Starbucks HOT Grande & Venti
**Note- You can select your size when adding to cart!**
How do I sign up for the NEWSLETTER?
Click HERE for the newsletter!
When will I get my purchase?
Everything in our shop is handmade and that takes time. Each purchase production time is dependent upon how you ordered and is reflected on your order confirmation email. This does not include shipping time!
How is my order shipped?
All items are shipped via USPS within the United States. Please note that USPS may take several days depending on where you are located in the US. The Love, Mich Collection is not responsible for mis-delivered, lost and/or damaged packages. Unfortunately once your package has left our studio and gone into the hands of the USPS, we have no control over it. If you have an issue with your package, or the delivery of your package, please contact your LOCAL United States Postal Service office.
What should I do if my package says it was delivered but it wasn't?
Unfortunately, it is not unusual for the Post Office to mark something delivered and then it doesn’t actually show up until a day or two later. We understand it can be very frustrating! If it does not show up the next day, please contact your local Post Office (you can find their number on Google as opposed to the main 1-800 number) ask them to look into it. Often times their “inside” tracking system is much more detailed and they might be able to locate it that way. Once the packages leave our facility, we must rely on the post office to take it from there. The Love Mich Collection is not responsible for mis-delivered or lost packages as this is completely out of our control. If the post office indicates there may be a chance that the package is being returned to us for some reason, please let us know so we can keep an eye out in case it does.
I read that multiple orders from the same purchase date were automatically combined but I was charged shipping on each order. What happened?
We use the term “automatically combined” to mean that you do not need to request to combine your orders IF your first and last SHIPPING name are identical. However, this is something we have to do manually with each individual order. “Combining” an order in our shipping program does not issue an automatic refund. This is another step that we process manually and individually with each order. When it is processed, you will receive an email notification. Sometimes that happens before the packages leave our studio and sometimes it happens in the days following. It all depends on how fast we can get to it. Please remember this is a curiosity and something that many companies will not do simply due to the volume of orders and the amount of time needed to do so.
I live locally, can I pick up my order?
Unfortunately, no. The policy is shipping only. Thank you for understanding! Be sure to follow us on social media to see when we will be at local events!
What is your return policy?
Returns are considered on a case by case basis. Please contact us directly at email@example.com to discuss. Customers are responsible for return shipping. Returns must be made within 14 days of receipt of the item.
What is your policy on resale?
We prefer that our products are not bought/sold/traded on public forums such as Facebook groups. If you find that you have an item you no longer want or need, we suggest offering it to your friends privately.
Please note - the ONLY authorized seller of our products is OUR own website. We cannot confirm the authenticity of products purchased anywhere but directly from our official website.
How can I stay the most up to date with your shop?
Join our private LoveMich Insiders group on Facebook!
Search on Facebook: The Love, Mich Collection Insider Group
Also be sure to follow on Instagram: @lovemichco
Do you ship internationally?
Not at this time, sorry!
Do you do bridal orders or large special orders?
We do! We are currently booked for all of 2018 and part of 2019. If you have any bridal order related questions, you may email us at firstname.lastname@example.org
Do you offer a bulk order discount?
Do you do custom orders?
At this time, no. In order to get your purchases produced as fast as possible we are no longer able to take on custom orders. Sorry!
Are you taking on any wholesale accounts?
Not at this time.
Are you in any local stores?
We do local POP-UP shops throughout the year - follow us on social media to make sure you don't miss one!